Shipping Policy
At WooliWooli, we carefully prepare and pack every order to ensure your items arrive safely. Please review our shipping information below before placing your order.
Order Processing
Orders are generally processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends ,monday or public holidays will be processed on the next business day.
During busy periods, promotions or public holidays, processing times may be slightly longer.
Shipping Within Australia
We ship orders throughout Australia.
Estimated delivery times after dispatch are:
- Standard Shipping: [3–7 business days]
- Express Shipping: [1–3 business days]
Delivery times are estimates only and may vary depending on your location, the shipping carrier and circumstances outside our control.
Shipping costs, where applicable, will be calculated and displayed at checkout before payment.
Free Shipping
We offer free standard shipping within Australia on orders over AUD $150.
Orders below this amount will be charged the applicable shipping fee shown at checkout.
Order Tracking
Where tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been collected by the shipping carrier.
International Shipping
We currently offer international shipping.
For international orders, customers are responsible for any customs duties, import taxes or other fees that may be charged by the destination country. These charges are not included in the product price or shipping fee unless otherwise stated at checkout.
International delivery times may vary depending on the destination and customs processing.
Delivery Address
Please ensure that your shipping address is complete and correct when placing your order.
WooliWooli is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that the address can be changed once an order has been dispatched.
Delivery Delays
While we aim to have your order delivered as quickly as possible, delivery delays may occasionally occur due to weather, carrier disruptions, public holidays, customs processing or other circumstances outside our reasonable control.
Estimated delivery dates are not guaranteed.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier where appropriate.
If you believe your parcel has been lost in transit, please contact us at [Hello@wooliwooli.com.au] with your order number and we will assist you in investigating the delivery.
Damaged Parcels
If your order arrives damaged, please contact us at [Hello@wooliwooli.com.au] as soon as possible after receiving your parcel.
Please include your order number and clear photographs of the parcel and damaged item so we can assess the issue and assist you.
In-Store Pickup
In-store pickup may be available from our Adelaide location for eligible orders. If pickup is available for your order, the option and relevant instructions will be displayed at checkout.
Please wait until you receive confirmation that your order is ready before visiting the store.
Contact Us
If you have any questions about shipping or your order, please contact us:
WooliWooli
Email: [Hello@wooliwooli.com.au]
Adelaide, South Australia, Australia
We’ll be happy to assist with your order