Return Policy

 

Return Conditions
  • We accept return requests made within 14 days after the purchase of the product.
  • The product must be in its original packaging, undamaged, and unused.
  • Please retain the purchase receipt or order number as proof of return.

Return Process

  1. Return your items to: WOOLIWOOLI, Shop 5, Level 1 / 100 Rundle Mall, Adelaide SA 5000 0420 229 259
  2. Fill out the return form, provided on our website, within the specified return period. Make sure your order number and contact details are correct, and please provide the return tracking number. 
  3. Once we receive and inspect your returned items, we will process your refund to your original payment method. Refunds typically arrive within 3–10business days.
  4. For non-faulty returns, the original $10 shipping fee is non-refundable, and we do not cover return postage. If your item has a quality issue, please follow the return process below or contact us for support.
  5. Fill out the return form, provided on our website, within the specified return period. Make sure your order number and contact details are correct, and please provide the return tracking number. 

 

Return Process（Quality issue)

  1. Fill out the return form provided on our website within the specified return period. Make sure your order number and contact details are correct.
  2. After receiving our email, please reply with the requested photos. Once verified, we will issue a prepaid return label. Simply attach the label to your parcel and drop it off at your nearest post office.
  3. After your return is received and inspected, we will process a full refund to your original payment method. Refunds typically appear within 3–10 business days.

                                                             

Refund Policy
  • Refunds will be processed within 3-10 working days after receiving and inspecting the returned item.
  • Refunds will be issued using the original payment method.
  • Failure to return the item within the specified timeframe or if it does not meet return conditions may affect refund processing.
  • Please note that the $10 shipping fee is not refundable.
Special Cases
  • Certain items, such as personalized or custom-made products, may not be eligible for a full refund. Please contact customer service for more information.
  • In case of quality issues or shipping errors, we will cover the return shipping costs.
  • If the damage to the product resulted from customer mishandling, we regret to inform you that we are unable to proceed with the refund service.

For any inquiries or assistance, please reach out to our customer service team. We are here to assist you.

Contact Information: hello@wooliwooli.com.au

 

Price Adjustment Policy

Please note that we do not offer price adjustments for orders placed before or after a sale, promotion, or price change.

Prices are subject to change without prior notice, and promotional discounts cannot be applied retroactively to completed purchases.

This policy applies to all orders regardless of when the promotion starts or how long after purchase the price changes. It includes, but is not limited to: clearance pricing, limited-time sales, coupon or voucher discounts, member-only pricing, bundle discounts, and changes due to currency fluctuations.

If you received a promotional code but did not apply it at checkout, we are unable to apply the discount retroactively once the order has been processed or shipped.

Exceptions
We may, at our discretion, correct obvious pricing errors (e.g., typographical or system errors) on a case-by-case basis. Any such correction is not a guaranteed entitlement and will be handled by our customer support team.

Orders purchased through third-party marketplaces, authorised resellers, or partner stores are not eligible for any price match or price adjustment. If your order was placed through one of these sellers, please contact the seller directly for assistance.

Other Notes

  • Shipping, taxes, duties, and handling fees are not eligible for price adjustments.
  • Returns and refunds are governed by our Returns & Refunds Policy and are separate from price changes.
  • For questions about a specific order, please contact our customer support with your order number.
  • For any inquiries or assistance, please reach out to our customer service team. We are here to assist you.

Contact Information: hello@wooliwooli.com.au