Return Policy

 



Return Conditions
  • We accept return requests made within 14 days after the purchase of the product.
  • The product must be in its original packaging, undamaged, and unused.
  • Please retain the purchase receipt or order number as proof of return.

Return Process

  1. Fill out the return form provided on our website within the specified return period. Make sure your order number and contact details are correct.
  2. We'll email you about our results within 1-3 business days after you submit the form, with step-by-step instructions for your return.
  3. Once you get our confirmation email, please securely package and ship the item back.You'll need to pay for the return shipping.   
  4. Upon receipt and confirmation that the item meets return conditions, we will process the refund.                                                                                 
Refund Policy
  • Refunds will be processed within 7 working days after receiving and inspecting the returned item.
  • Refunds will be issued using the original payment method.
  • Failure to return the item within the specified timeframe or if it does not meet return conditions may affect refund processing.
  • Please note that the $10 shipping fee is not refundable.
Special Cases
  • Certain items, such as personalized or custom-made products, may not be eligible for a full refund. Please contact customer service for more information.
  • In case of quality issues or shipping errors, we will cover the return shipping costs.
  • If the damage to the product resulted from customer mishandling, we regret to inform you that we are unable to proceed with the refund service.


    For any inquiries or assistance, please reach out to our customer service team. We are here to assist you.

    Contact Information: info@wooliwooli.com.au

     

    Price Adjustment Policy

    Please note that we do not offer price adjustments for orders placed before or after a sale, promotion, or price change.

    Prices are subject to change without prior notice, and promotional discounts cannot be applied retroactively to completed purchases.

    This policy applies to all orders regardless of when the promotion starts or how long after purchase the price changes. It includes, but is not limited to: clearance pricing, limited-time sales, coupon or voucher discounts, member-only pricing, bundle discounts, and changes due to currency fluctuations.

    If you received a promotional code but did not apply it at checkout, we are unable to apply the discount retroactively once the order has been processed or shipped.

    Exceptions
    We may, at our discretion, correct obvious pricing errors (e.g., typographical or system errors) on a case-by-case basis. Any such correction is not a guaranteed entitlement and will be handled by our customer support team.

    Orders purchased through third-party marketplaces, authorised resellers, or partner stores are not eligible for any price match or price adjustment. If your order was placed through one of these sellers, please contact the seller directly for assistance.

    Other Notes

    • Shipping, taxes, duties, and handling fees are not eligible for price adjustments.

    • Returns and refunds are governed by our Returns & Refunds Policy and are separate from price changes.

    • For questions about a specific order, please contact our customer support with your order number.

    For any inquiries or assistance, please reach out to our customer service team. We are here to assist you.

    Contact Information: hello@wooliwooli.com.au