Shipping policy

 WooliWooli Shipping Policy

1. Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates:

  • We offer flat rate shipping of AUD $10 for all orders within Australia.
  • Free shipping is available for orders over AUD $150.
  • You can also choose express delivery, which typically arrives within 1-2 business days.
  • Standard delivery times typically range from 3-7 business days depending on your location.

3. International Shipping:

  • We offer international shipping to select countries.
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary depending on the destination country and can take 15-35 business days.
  • Please note that any import duties, taxes, or customs fees for international shipments are the responsibility of the recipient.

4. Shipping Carriers:

  • We use Australia Post for all our deliveries.
  • Tracking information will be provided once your order has been dispatched.

5. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order through the Australia Post website.

6. Shipping Restrictions:

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • International shipments may be subject to import duties and taxes, which are the responsibility of the recipient.

     

7. Delays and Issues:

  • While we strive to meet the estimated delivery times, there may be occasional delays due to unforeseen circumstances such as weather conditions, customs delays, or high shipping volumes.
  • If you experience any issues with your delivery, please contact our customer service team at hello@wooliwooli.com.au with your order number and details of the issue.

8. Address Accuracy:

  • Please ensure that all shipping information is accurate at the time of order. WooliWooli is not responsible for orders shipped to incorrect addresses provided by the customer.

9. Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact us immediately at hello@wooliwooli.com.au. We will work with the carrier to resolve the issue as quickly as possible.

10. Returns and Exchanges:

  • Please refer to our Returns Policy for information on how to return or exchange your items.

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